IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. Location: Bengaluru, Chennai, Kolkata. Candidate must be flexible to relocate to any of these locations as per the business requirement & demand. Eligibility for Cognizant IT Service Desk: • 2023 Batch of B.E/B.Tech of any branch (UG full time degree). • Candidates having 50 % in X, XII or Diploma, UG. • Open to Indian nationals only Key responsibilities Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems. Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure